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“I had to prove that I could do my job”

As a new team member, Bianca had the opportunity to approach things from a different angle. Being naturally open and in the course of many conversations, she was able to earn her colleagues’ trust in her abilities.

Interview with Bianca (24), fleet management specialist in the Group Procurement corporate unit

As an employee in fleet management, Bianca has been assisting employees and managing vehicles since May 2019. She serves as a contact for all questions regarding motor vehicles, the damage and loss hotline as well as for leasing agreements. The trained commercial clerk previously worked for two leasing companies before she joined EQOS Energie. What helped her when she started was not merely her previous experience but also the good connection she established with her new colleagues.

I looked at different options and inquired what further professional paths I could take. Through some former colleagues in the fleet network I learned about the position at EQOS Energie. Previously, I worked as a lessor. I can now contribute this useful knowledge on the customer side. I know what topics we need to plan for and the best possible manner we can implement them. It is exciting to get to know the other perspective now, from the customer side, and this was also one of the reasons for my decision.

It was a little hard for me in the beginning. Since my predecessor had already left, there was no direct handover to me. One colleague gave me an introduction to the most important topics, which was good, but things could have been easier. Ultimately, starting this way was valuable for me. Today, after a half year, I am self-reliant on the job, know how to solve problems or know who I need to ask. The clear structures and responsibilities are helpful as well.

At first, my colleagues, who are my internal customers, were sceptical of whether what I was doing was right. They didn´t trust me yet and didn´t think I really could do my work. I had to strive for my standing first. In the meantime, people have recognized that what I do makes sense. They approach me with questions and appreciate it when I take the time to explain innovations and processes to them. This half year was a testing phase for all of us. Now I feel that I have arrived, I feel good and I enjoy going to work.

» Interactions with my colleagues are the cornerstone. «

Handling of figures and accuracy are important. In leasing contracts, the details are also very significant. Subordinate clauses or a misplaced comma can have a big impact. But the interactions with my colleagues are the cornerstone. I am a service provider for the other employees of the company.

What´s important is being open to people and new impressions. There are many different people working together in many different locations and countries. So it is key to be open-minded toward everyone in the course of your interactions. An open manner in approaching people always helps.